Guarantee

Park Lane jewelry is manufactured with the highest quality standards.

If, for any reason you need to exchange or replace an item within 120 days of shipment, simply return the item accompanied by your receipt and we’ll replace it free of charge.

In the unlikely event that an item was received damaged in shipment or you’ve received an incorrect item, please contact us within 14 days of shipment at 847.884.9999 or cs@parklanejewelry.com

After 120 days, you may still replace your item (for the same item) for a small handling fee of $7.
Exchanges for a different item are not allowed after 120 days.

Watches are guaranteed for 30 days. After 30 days, the handling fee for replacing a watch is $12.

The fastest way to replace your item is to begin online (RMA).


You may also replace your item by printing out the below form and following the instructions on the form:

PREPARE JEWELRY FOR SHIPMENT

If returning more than one item, wrap each item individually. The jewelry item(s) must be shipped in a box or a padded envelope.

LOST EARRING POLICY

You may replace a lost earring for half the retail price, plus tax, plus the $7 replacement fee. See complete instructions on the PDF RETURN/EXCHANGE FORM above.

TERMS

  • The replaced item is guaranteed for a period of 120 days and is subject to replacement of the same item only, and may not be exchanged for a different item.
  • Cash refunds will not be given after thirty days from shipment. Shipping charges are not refundable. All Refund requests within the 30 day time period must be accompanied by the validated receipt. (Copies of receipts are not acceptable.)